We sincerely apologize if you've experienced any issues with our kits. Although this is very rare, we strive to provide the best experience with our business and want to ensure you have a pleasant building experience. If you're missing parts or have identified a defective part, please follow these steps:
Step 1: Review the assembly area
- Check carefully for any missing or misplaced parts in the assembly area. This is more common than you might think.
Step 2: Check other bags
- Make sure the missing part isn't in another bag. In some rare cases, certain internal parts may be a different color, which could cause confusion.
Step 3: Continue assembly if possible
- If the missing part doesn't affect the product's mechanical function and is merely cosmetic, we recommend continuing assembly until it's complete. This will allow you to check for other missing parts.
Step 4: Identify the missing parts in the manual
- If you were unable to resolve the issue in the previous steps:
Step 5: Identify specific parts online (optional)
- If you can access the website Rebrickable.com, go to the "Parts" section and select "Find Parts".
This will help you identify the specific part, as each one has a unique code (for example, 32531). Provide the name or code of the missing part(s).
Processing the missing parts order
- Once the missing parts have been identified and correctly reported, an order will be automatically generated in our store. You will receive an email confirming your order.
- Is very important Please inform us if your delivery address has been changed, as shipping will be done to the same address registered in the original order, unless otherwise indicated.
- The order tracking number will then be issued.
- Please note that because this is a smaller, specific product, shipping times are typically longer, varying between 15 and 30 business days.
Please rest assured that we will investigate the matter immediately and provide you with the missing/defective parts so you can complete our sets.
